Store Policy

Return Policy 

We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. 

To start a return, you can contact us at nmacrylics@gmail.com. In your e-mail please include your name, order number, the reason for return, and any applicable pictures. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

You will have 5 business days to take your package to UPS or USPS after a return shipping label is e-mailed to you. Buyers are responsible for return shipping costs, plus a 10% restocking fee.The cost of the shipping label will be deducted from your refund. 

**Items sent back to us without first requesting a return will not be accepted. We reserve the right to refuse a return.**

Damages and issues
Please inspect your order immediately. If there are any issues or you notice any damages upon reception contact us at nmacrylics@gmail.com within 3 business days of the delivery date so that we can evaluate the issue and make it right. In your e-mail, please include your name, order number, and the following pictures:

Shipping label
Front/Back of package
Inside of package
Damaged contents

Cancel Orders
If you wish to cancel your order, please e-mail nmacrylics@gmail.com with your name and order number. Please note, not all order cancelation requests are able to be honored, as our team works hard to ensure orders are processed the same business day or within 1-3 business days. If your order is already fulfilled we reserve the right to charge a 10% restocking fee. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded (minus the shipping charges) on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You can always contact us for any questions at nmacrylics@gmail.com.